Active Directory Administration for Helpdesk Technicians

Active Directory Administration for Helpdesk Technicians

Active Directory Administration for Helpdesk Technicians

Manage Active Directory & Group Policy on Windows Server 2016 with the Active Directory Users & Computers console / GPMC

Language: english

Note: 4.0/5 (574 notes) 25,198 students

Instructor(s): John Courtenay

Last update: 2020-12-22

What you’ll learn

  • Creating and managing user accounts
  • The difference between different types of user profiles
  • The difference between local and domain accounts
  • How to search for users, contacts, groups and computer objects
  • Creating and managing security groups and OUs
  • How security group and organisational unit (OU) nesting works
  • How to manage group policies using the Group Policy Management Console
  • Group policy processing involving multiple levels of Group Policy



  • To have basic knowledge of using a computer system in general (i.e. home use)



Active Directory has been around since Windows 2000 and is the largely the same for anything above this, i.e. Windows Server 2016

Both Group Policy and Active Directory are key skills for any IT professional / helpdesk technician and are used almost universally in large companies that have an IT helpdesk. In this Active Directory and Group Policy course, you will learn the following:

* How to manage Active Directory user accounts, groups and organisational units with the Active Directory users & computers console

* Best practices when setting and resetting active directory account passwords

* How to use the Active Directory search facility to easily find what you are looking for

* Creating and managing group policies

* The significance of local computer policies in relation to group policies

* An explanation of user password policies

* Group Policy Preferences

* Starter GPOs

* Replication and how the SYSVOL folder works

Also, there are a couple of shortcuts included in the course which you should find useful, as well as some tutorials on command line utilities


Who this course is for

  • IT Support Technicians or Helpdesk staff who are looking to advance their careers


Course content

  • Active Directory: Introduction
    • Introduction to Active Directory
    • Active Directory Overview
  • Active Directory: User Accounts
    • Creating a new user account
    • Configuring user account options
    • Local and domain accounts
  • Active Directory: Profiles and OUs
    • Local, roaming and mandatory user profiles
    • Organisational units (OUs)
  • Active Directory: Groups & Object Nesting
    • Creating new groups
    • Managing groups
    • Object nesting
  • Active Directory: Searching, Changing & Moving Objects
    • Searching for AD users, computers and groups
    • Moving and changing the status of AD objects
  • Group Policy: Introduction
    • Introduction
    • Group Policy Management Console
    • Group Policy Overview
  • Group Policy: User/Computer Policies & GPP
    • User and Computer Policies
    • Group Policy Precedence
  • Group Policy: Password Policies & Policy Differences
    • Password Policies
    • Policy differences between Windows versions
  • Group Policy: WMI Filters & Starter GPOs
    • WMI Filters
    • Starter GPOs
  • Group Policy: Modeling & Commands
    • Group Policy Modeling
    • Gpupdate, Gpresult and RSOP Commands
  • Group Policy: Preferences & Replication
    • Group Policy Preferences
    • Group Policy Replication


Active Directory Administration for Helpdesk TechniciansActive Directory Administration for Helpdesk Technicians

Time remaining or 67 enrolls left


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