Advanced IT Troubleshooting for Helpdesk Support Technicians

Advanced IT Troubleshooting for Helpdesk Support Technicians

Advanced IT Troubleshooting for Helpdesk Support Technicians

Learn some of the less common IT troubleshooting techniques for Windows computers

Language: english

Note: 4.1/5 (984 notes) 38,847 students

Instructor(s): John Courtenay

Last update: 2020-05-08

What you’ll learn

  • How to resolve issues with Device Manager
  • How to resolve issues with Windows Update
  • How UAC works and some of the problems it can cause
  • User profile and uninstall fixes for the Windows Registry
  • Advanced network troubleshooting techniques

 

Requirements

  • To have some previous experience of IT Support, this course is intended as a knowledge base type guide for existing technicians

 

Description

Over this course, you’ll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,


Topics covered are as follows:

Device Manager

Windows Update

User Account Control (UAC)

Network Connectivity

Windows Registry


Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported by Microsoft, and should also be of use to anyone who is still on Windows XP as well.

 

Who this course is for

  • IT Helpdesk and Support Technicians

 

Course content

  • Introduction
    • Introduction
  • Device Manager Common Issues
    • Device Manager Overview
    • Installing & Updating Drivers
    • Managing & Troubleshooting Devices
  • Windows Update Common Issues
    • Windows Update Overview
    • Resetting the SoftwareDistribution Folder
  • User Account Control (UAC) Common Issues
    • User Account Control (UAC) Overview
    • UAC Issues with Older Applications
  • Network Connectivity
    • Network Connectivity – DNS
    • Network Connectivity – IPv6
    • Network Connectivity – Netsh
    • Network Connectivity – Multiple Interfaces
  • Windows Registry
    • Windows Registry – Overview
    • Windows Registry – Profile Issues
    • Windows Registry – Uninstall Issues

 

Advanced IT Troubleshooting for Helpdesk Support TechniciansAdvanced IT Troubleshooting for Helpdesk Support Technicians

Time remaining or 77 enrolls left

 

Don’t miss any coupons by joining our Telegram group 

Udemy Coupon Code 100% off | Udemy Free Course | Udemy offer | Course with certificate