Business Chinese: Customer Service Skills

Business Chinese: Customer Service Skills

Business Chinese: Customer Service Skills

How to deal with Customer Service Issues in Mandarin Chinese

Language: english

Note: 5.0/5 (4 notes) 1,317 students

Instructor(s): Jocelyn Wong

Last update: 2022-10-03

What you’ll learn

  • Develop simple but persuasive speaking skills in Mandarin Chinese
  • Show empathy to customers in Mandarin Chinese
  • Develop the ability to use simple but positive language
  • Focus on the solutions
  • Thank customers for their patience, understanding and valued loyalty
  • How to deal with angry customers
  • How to collect and verify customers’ details



  • Elementary knowledge of the Chinese language
  • Willingness to learn



Being an expert in customer service is mostly about getting the most basic support skills right.

Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.

This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:

  1. How to break the language barriers

  2. How to start a conversation

  3. How to verify and collect customers’ details

  4. How to ask customers to wait

  5. How to reassure the customers

  6. How to deal with Angry customers

  7. How to deal with Happy customers

  8. How to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say “No” politely).

  9. How to respond to customers’ feedback/suggestions/advice

  10. How to close the conversation professionally

This course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market.

Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:

  • Calm customers down/ Break the ice

  • Record relevant information

  • Pave the way for further assistance


Who this course is for

  • Beginner Mandarin learner who values the importance of Customer Service
  • Customer Service Staff members/ Business Owners who values their Chinese customer base.


Course content

  • Course Introduction and how it works
    • Introduction
  • Lessons Topics
    • Lesson 1: Breaking the Language Barriers
    • Lesson 2: Starting the Conversation
    • Lesson 3: Verification and Collecting Customer Data
    • Lesson 4: How to ask Customers to Wait
    • Lesson 5: How to Reassure Customers
    • Lesson 6: How to deal with Angry Customers
    • Lesson 7: How to deal with Happy Customers
    • Lecture 8: How to deal with Different Challenging Scenarios
  • Ending the Conversation
    • Lesson 9: How to respond to Customers’ feedback
    • Lesson 10: Closure


Business Chinese: Customer Service SkillsBusiness Chinese: Customer Service Skills

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