Computer Basics – Windows 7/10 – Desktop IT Support Training
Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers
Note: 4.3/5 (1,152 notes) 40,741 students
Instructor(s): John Courtenay
Last update: 2020-05-09
What you’ll learn
- If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
- If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
- A quick overview into GDPR and how it affects you as an end user
- How to setup network printer objects yourself
- How to correctly setup your monitors so they are the correct way around when moving your mouse
- To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages.
Some examples of included modules are as follows:
· Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly.
· Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line.
· How to identify the operating system of a computer you are investigating a problem with.
· How to determine the hostname and IP address of a computer system
· An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer.
· How to setup a network printer that is located on your organisation’s local area network.
· Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.
Who this course is for
- People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
- Introduction and Physical Checks
- Physical Checks
- Slow PCs and Identifying your OS
- When Your PC is Slow
- Identifying Your Operating System
- Hostnames, IPs and Monitor Settings
- Hostnames and IP addresses
- Monitor Settings Overview
- Programs, Data and the Internet
- Finding programs and data
- Internet browser overview
- GDPR and Power Settings
- GDPR Overview
- Power Settings
- Task Manager and Task Management Commands
- Task Manager Utllity
- Task Management Commands
- Network Shares and Printers
- Network Shares
- Setting up your own printers
- Email and Helpdesk Tickets
- Microsoft Outlook Overview
- Logging A Helpdesk Ticket
- Bonus Lecture
Time remaining or 25 enrolls left
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