Computer Basics – Windows 7/10 – Desktop IT Support Training

Computer Basics - Windows 7/10 - Desktop IT Support Training

Computer Basics – Windows 7/10 – Desktop IT Support Training

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers

Language: english

Note: 4.3/5 (1,152 notes) 40,741 students

Instructor(s): John Courtenay

Last update: 2020-05-09

What you’ll learn

  • If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
  • If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
  • A quick overview into GDPR and how it affects you as an end user
  • How to setup network printer objects yourself
  • How to correctly setup your monitors so they are the correct way around when moving your mouse

 

Requirements

  • To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)

 

Description

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages.


Some examples of included modules are as follows:


· Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly.

· Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line.

· How to identify the operating system of a computer you are investigating a problem with.

· How to determine the hostname and IP address of a computer system

· An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer.

· How to setup a network printer that is located on your organisation’s local area network.

· Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.

 

Who this course is for

  • People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support

 

Course content

  • Introduction and Physical Checks
    • Introduction
    • Physical Checks
  • Slow PCs and Identifying your OS
    • When Your PC is Slow
    • Identifying Your Operating System
  • Hostnames, IPs and Monitor Settings
    • Hostnames and IP addresses
    • Monitor Settings Overview
  • Programs, Data and the Internet
    • Finding programs and data
    • Internet browser overview
  • GDPR and Power Settings
    • GDPR Overview
    • Power Settings
  • Task Manager and Task Management Commands
    • Task Manager Utllity
    • Task Management Commands
  • Network Shares and Printers
    • Network Shares
    • Setting up your own printers
  • Email and Helpdesk Tickets
    • Microsoft Outlook Overview
    • Logging A Helpdesk Ticket
    • Bonus Lecture

 

Time remaining or 25 enrolls left

 

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