Continuous Improvement

Continuous Improvement

Continuous Improvement

Learn the key initiators, tools and approaches to Continuous Improvement

Language: english

Note: 4.7/5 (46 notes) 1,191 students

Instructor(s): Robert Chapman

Last update: 2022-04-05

What you’ll learn

  • Continuous Improvement
  • Lean Six Sigma
  • CI Tools
  • Continuous Improvement Tools
  • Continuous Improvement indicators
  • CI indicators



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Continuous Improvement is a really powerful tool that you can utilise in your organisation or team to make changes that are quick, high impact and low effort. Continuous Improvement has been rolled out in organisations for years, but often this has been done badly. There is a right way to roll out CI, and that is explored in this course. We will cover:

– What is CI (its purpose, benefits and key methodologies)?

– What are the main indicators that a CI Initiative is needed?

– What are the main tools to deploy when building out a CI Initiative?

– Exploring the importance of teams, communication and the toolkit.

– Introduce key methodologies and concepts such as Lean & Six Sigma.

– Understand how to deliver CI in the right way, an effective way that will garner the highest impact.

Continuous Improvement has the power to deliver big savings, big reductions in waste and improvements to quality, customer and employee satisfaction. Deliver the CI mind set right, and the rest will do the work for you. And focus on that phrase mind set! As much as CI is made up of a process, a toolkit and several methodologies (such as Lean Six Sigma) it will only be truly successful if the mindset of those embarking on CI is right.  By taking this course and delivering on the learnings, you will see the power of CI for you, your fellow colleagues and the wider organisation.


Who this course is for

  • Business Owners
  • Business Improvement Professionals
  • Business Professionals
  • Managers
  • Leaders
  • Graduates
  • Consultants


Course content

  • Introduction
    • Introduction
    • Purpose of the course
    • Please note
    • Disclaimer
  • The fundamentals of Continuous Improvement
    • What is Continuous Improvement?
    • Continuous Improvement vs. Business Improvement
    • Purpose of Continuous Improvement
    • Benefits of Continuous Improvement
    • Section quiz
  • Key CI methodologies
    • Overview
    • Six Sigma
    • Lean
    • Total Quality Management
    • PDCA
    • Theory of Constraints
  • The 6 key Indicators a CI Initiative is required
    • 6 Indicators – a high level introduction
    • 1) SLAs & KPIs
    • 2) CSAT & ESAT
    • 3) Employee turnover
    • 4) Colleague data
    • 5) Error & issue logs
    • 6) Control metrics
    • Section quiz
  • The 6 tools to use when launching a CI Initiative
    • 6 tools – a high level introduction
    • 1) PDCA
    • 2) Kaizen Workshop
    • Kaizen Workshop: How to approach
    • 3) Audit
    • Audit: How to approach
    • 4) Gemba Walk
    • Gemba Walk: How to approach
    • 5) Training
    • Training: How to approach
    • 6) Process owner
    • Process Owner: How to approach
    • Section quiz
  • Other points to consider
    • Importance of the team
    • Importance of communication
    • Importance of tools
    • Who conducts Continuous Improvement?
  • Case Study
    • The set up, the issue, the ask
    • What I did
    • Outcome
    • Benefits & lessons learned
  • Close out
    • Review of key learnings
    • Hints and tips
    • Thank you
    • Now it is time to think about your next CI initiative!


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