How to Have Difficult Conversations: Conflict Management

How to Have Difficult Conversations: Conflict Management

How to Have Difficult Conversations: Conflict Management

Master the art of having difficult conversations. Discover effective communication skills to speak with assertiveness.

Language: english

Note: 4.2/5 (31 notes) 4,978 students

Instructor(s): Roma Sharma

Last update: 2022-08-25

What you’ll learn

  • Feel confident and well-prepared to initiate a tough conversation
  • Manage difficult conversations easily at work and in personal life
  • Understand the underlying structure of difficult conversations
  • Stand up to figures of authority with confidence and assertiveness
  • Leverage listening skills to find the deeper meaning in a conversation
  • Express yourself in a way that people will listen to you without being defensive
  • Stay calm, and focused in the face of attacks or accusations
  • Create high-trust relationships by communicating authentically
  • Give interpersonal feedback effectively
  • Get through to the most resistant people

 

Requirements

  • No prior experience needed in raising tough issues. You will learn everything you need to know. You just need a device like a laptop or phone to view the course.

 

Description

Have you been avoiding confronting a troublesome colleague, disagreeing with your partner, or asking your boss for a raise? If there was a way to have difficult conversations easily, what would that do for you?

We avoid difficult conversations out of fear that we will make things worse. We are often worried about how we will be perceived. Our pent-up feelings long for expression. This increases our resentment and provides no resolution to the presenting problem.

How to have difficult conversations is a comprehensive course that is designed to help you have tough conversations assertively in your personal and professional relationships. This course has proven tools and strategies to help you achieve conflict resolution no matter how difficult your situation is.

Once you master the art of having difficult conversations, you will be able to speak your mind freely, regardless of the gravity of the situation or who you are standing up to. This ability will equip you with unparalleled confidence. When you are able to overcome the speed bumps in a relationship, trust builds up, making the rest of the journey a smooth ride.

This course is for you if you want to:

  • Feel confident and well-prepared to initiate a tough conversation

  • Manage difficult conversations easily at work and in your personal life

  • Learn the best ways to give interpersonal feedback

  • Express yourself in a way that people will listen to you without being defensive

  • Keep the conversation on track even when your emotions distract you

  • Leverage listening skills to find the deeper meaning in a conversation

  • Learn effective ways to get through to difficult people

The ability to have tough conversations is an essential leadership skill. It enables you to gain the trust of your co-workers. In personal life, managing tough conversations is essential as well. Whether you want to discuss your relationship difficulties with someone or just express your innermost thoughts, knowing how to do so while maintaining the relationship is an essential skill.

By the end of this course, you will be able to…

  • have difficult conversations with ease

  • understand the underlying structure of difficult conversations

  • stay calm, and focused in the face of attacks or accusations

  • stand up to figures of authority with confidence and assertiveness

  • learn from difficult situations and devise long-term solutions to problems

  • create high-trust relationships by communicating authentically

It doesn’t matter if you have had difficulty raising issues or getting through to people in the past. In this course, you will find new insights into how you can succeed in the future.

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This course will give you the complete roadmap on how to initiate, manage, and close a difficult conversation in a way that strengthens your relationships.

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Testimonials:

I have been successfully conducting training programs on communication skills in organizations and open forums since 2014. Here is what my trainees are saying:

“This is one of the best programs I’ve attended. Roma is a simply excellent trainer.”

– Lavanya Rao, Healthcare specialist


“Roma is an amazing trainer, therapist, and coach. Highly recommended for those who want to get what they want in life.”

-Hisam Ali, Student of Psychology


“Roma has profound knowledge and expertise. Her sessions show her caliber extensively.”

– Saksham, Software Engineer


“Roma is an excellent trainer with in-depth knowledge in conversational persuasion and influence.”

– Ritu Sharma, Counsellor


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If you like practical techniques explained with real-life examples that you can implement in your life right away, you will love this course.

Enroll in this course today and discover the most effective ways to make difficult conversations easy!

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More about Roma

Roma Sharma is an author, certified coach, and trainer who has been working in the field of emotional well-being since 2014. She runs a training company that authors programs for people from a variety of backgrounds—the IT Industry, Educational Institutions, Counseling Academies, and Hospitality Industry to name a few. She works with organizations to design programs that specifically address their training needs.

Roma’s Books

Roma has authored three books and a box set in her series called Boost Your Self-esteem & Confidence. Her books have hit the #1 new release spot in several different categories, such as Emotions & Mental health, and Communication Skills, on the Amazon marketplace. Her books have 15,000+ readers worldwide. Visit Roma’s website to find her books, articles, and courses. You can find the website link on her profile page.

Credentials:

1) B.E (CSE)

2) Diploma in Counselling Skills, person-centered therapy

3) International Certification in Transactional Analysis 101

4) Foundation course in Transactional Analysis

5) Master Practitioner of NLP (ABNLP), NLP Trainer

6) Advanced Diploma in Hypnosis (Business-NLP, UK)

 

Who this course is for

  • If you are in a leadership position and want to learn skills to raise performance issues
  • If you need to have a difficult conversation with your boss, clients, or figures of authority
  • If you want to ask your boss for a raise or a promotion but don’t know how to go about it
  • If you are a human resource professional and want to learn conflict management skills
  • If you have been harboring resentment in a relationship for a while and want a way out of it
  • If you want to learn how to have a difficult conversation with someone but fear the outcome
  • If you to strengthen your personal or professional relationships with trust

 

Course content

  • Introduction
    • Introduction
    • Why Face your fear?
  • Interpretation of Events
    • Introduction to Section
    • What do they know?
    • Make Your Rules Explicit
    • Intention Vs Impact
    • How to Separate Intention from Impact
    • Self-fulfilling prophecy
    • Interpretation of Events
  • Blame Vs Contribution
    • Introduction to Section
    • The Urge to Blame
    • Blame Vs Contribution
    • Your Contribution
    • Their Contribution
    • Blame Vs Contribution
  • Dealing with Feelings
    • Introduction to Section
    • Childhood Conditioning
    • Why Share Your Feelings?
    • Metacommunication
    • How to Describe Feelings
    • Dealing with Feelings
  • Identity Implications
    • Identity Implications in the Conversation
    • Dealing with Fear of an Identity Threat
  • How to Maintain Your Balance
    • How to Maintain Your Balance
    • Don’t try to Control Their Reaction
    • How to Maintain Your Balance
  • The Purpose of the Conversation
    • Unhelpful conversations
    • Psychological Reactance
    • The Difficult Conversation Roadmap
    • The Purpose of the Conversation
  • Starting the Conversation
    • Don’t hit and run
    • Begin with the third story
    • Extend an invitation
  • Specific Kind of Difficult Conversations
    • Giving Bad News
    • Giving Feedback
    • Asking Your Boss For a Raise
    • Apologizing
    • Difficult Conversations over Email or Phone
    • Specific Kind of Difficult Conversations
  • Listening Skills
    • Introduction to Section
    • How to manage your internal voice
    • Inquiring
    • Paraphrasing For Clarity
    • Acknowledging Their Feelings
  • Express Your Story
    • Why to Express Your Story
    • How to Express Your Story
    • Guidelines to tell Your Story With Clarity
    • Express Your Story
  • Powerful Skills for Leading the Conversation
    • Introduction to Section
    • Reframing
    • Empathetic Listening
    • Naming the Dynamic
  • Second Level Problem Solving
    • Brainstorming
    • Letting go
    • Second Level Problem Solving
  • Conflict Resolution: Dealing with Specific Personality Types
    • Introduction to Section
    • Dealing with Manipulators
    • Dealing with Defensive People
    • Dealing with People Pleasers
  • How to Have a Difficult Conversation with Your Boss
    • Why Stand up to Your Boss
    • Control Vs Influence
    • Important Guidelines
    • Dealing with an Abusive Boss
  • Self-work for Difficult Conversations
    • Self-work for Difficult Conversations
    • A Request
    • More From Roma Sharma

 

How to Have Difficult Conversations: Conflict ManagementHow to Have Difficult Conversations: Conflict Management

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