IT Service Management Training Course (Updated 2022)

IT Service Management Training Course (Updated 2022)

IT Service Management Training Course (Updated 2022)

Get The Training You Need For IT Service Management Certification Exam

Language: english

Note: 4.2/5 (1,065 notes) 10,135 students

Instructor(s): EL MAQTBA

Last update: 2022-07-29

What you’ll learn

  • Overview of IT Service Management
  • Concepts of Service Management
  • The Four Dimensions of Service Management
  • ITSM Practices

 

Requirements

  • No Requirements

 

Description

NOTE THAT THIS COURSE WILL NOT GRANT  YOU ACCESS/VOUCHER TO PASS THE ITIL 4 FOUNDATION CERTIFICATION EXAM

ITILĀ® is a (registered) Trade Mark of Axelos Limited.

IT service management — often referred to as ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.


This 3 hour course provides a full, highly-detailed, thorough and clear guide to IT service management and how to implement it into the organizational day-to-day activities.

This course offers an exceptional training to the IT Service Management as it goes through the Four Dimensions, the Guiding Principles, Service Value System, and the IT Service Management Best Practices.

This course will help you gain a perfect understanding on IT Service Management with REAL LIFE EXAMPLES and +240 QUESTIONS WITH ANSWERS!

NOTE THAT THE LAST VIDEO/LESSON CONTAINS +240 QUESTIONS WITH ANSWERS IN PDF FORM.


PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!


This course is divided into 5 sections:

The first section acts as an introduction to the course, it provides you with definitions such as, IT Service Management, the Four Dimensions, the Service Value System and more.

The second section speaks of the Concepts of Service Management, such as, Value and Value co-creation, Organizations, service providers/consumers, and other stakeholders, Products and services, Service relationships, Value outcomes, costs, and risks.

The third section contains a very detailed and simple explanation of the Four Dimensions of Service Management, such as, Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.

The fourth section contains a very detailed and simple explanation of The Service Value System, including, Opportunity, Demand and Value, The Guiding Principles -in which we’ll talk about each one separately- , Governance, Service Value Chain, Continual Improvement, INLCUDING REAL-LIFE EXAMPLES..

The fifth part is part of  The Service Value System, here we’ll go through each of IT Service Management Best Practices INLCUDING REAL-LIFE EXAMPLES.


PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!

 

Who this course is for

  • Project Managers
  • Project Executives
  • Project Engineers
  • ITSM Professionals
  • ITSM Practitioners
  • Anyone interested in ITSM

 

Course content

  • Introduction
    • IT Service Management Training Course
    • Introduction to IT Service Management
  • Concepts of Service Management
    • Concepts of Service Management: Introduction
    • Value and Value Co-Creation
    • Organizations, Service providers, Service consumers, and other stakeholders
    • Products and Services
    • Service Relationships
    • Outcomes, Costs, Risks, and Utility & Warranty
  • The Four Dimensions of Service Management
    • The Four Dimensions of Service Management: Introduction
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • The Service Value System
    • The Service Value System: Overview
    • Opportunity, Demand and Value
    • The Guiding Principles: Overview
    • Guiding Principle #1: Focus on Value
    • Guiding Principle #2: Start Where You Are
    • Guiding Principle #3: Progress Iteratively With Feedback
    • Guiding Principle #4: Collaborate and Promote Visibility
    • Guiding Principle #5: Think and Work Holistically
    • Guiding Principle #6: Keep it Simple and Practical
    • Guiding Principle #7: Optimize and Automate
    • Governance
    • Service Value Chain: Overview
    • Service Value Chain: The 6 Activities
    • Continual Improvement: Overview
    • The Continual Improvement Model
    • Continual Improvement and The Guiding Principles
  • ITSM Practices
    • ITSM Practices: Overview
    • General Management Practices: Architecture Management
    • General Management Practices: Continual improvement
    • General Management Practices: InfoSec Management
    • General Management Practices: Knowledge Management
    • General Management Practices: Measurement and Reporting
    • General Management Practices: Organizational Change Management
    • General Management Practices: Portfolio Management
    • General Management Practices: Project Management
    • General Management Practices: Relationship Management
    • General Management Practices: Risk Management
    • General Management Practices: Service Financial Management
    • General Management Practices: Strategy Management
    • General Management Practices: Supplier Management
    • General Management Practices: Workforce and Talent Management
    • Service Management Practices: Availability Management
    • Service Management Practices: Business Analysis
    • Service Management Practices: Capacity and Performance Management
    • Service Management Practices: Change Control
    • Service Management Practices: Incident Management
    • Service Management Practices: IT Asset Management
    • Service Management Practices: Monitoring and Event Management
    • Service Management Practices: Problem Management
    • Service Management Practices: Release Management
    • Service Management Practices: Service Catalogue Management
    • Service Management Practices: Service Configuration Management
    • Service Management Practices: Service Continuity Management
    • Service Management Practices: Service Design
    • Service Management Practices: Service Desk
    • Service Management Practices Service: Level Management
    • Service Management Practices: Service Request Management
    • Service Management Practices: Service Validation and Testing
    • Technical Management Practices: Deployment Management
    • Technical Management Practices: Infrastructure and Platform Management
    • TMP: Software Development and Management (Questions &Exams are in the resources)
    • GET YOUR PRACTICE QUESTIONS AND EXAMS FROM THE LESSON ABOVE. THIS ISN’T A LESSON

 

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