Problem solving techniques

Problem solving techniques

Problem solving techniques

A comprehensive guide to systematic thinking for problem solving and decision making

Language: english

Note: 4.5/5 (51 notes) 1,103 students

Instructor(s): Mahmoud Elhalabi

Last update: 2021-08-05

What you’ll learn

  • Root cause analysis.
  • How to determine the root cause of the problem.
  • Using simple and complex problem solving and decision making techniques.
  • Using quantitative and qualitative methods to analyze problems accurately.
  • How to prioritize the problems which have the biggest impact on the organization.



  • Commitment to achievement and success


Problem solving techniques

IBM Cybersecurity Analyst [Coursera with IBM]


This course was developed and created by Dr.Mahmoud Elhalabi as an outcome of ten years of experience in training and development field on a national and international level.

This course is designed for entrepreneurs, leaders and team members who work in public and private sector in all levels.

It is your guide to systematic thinking for problem solving and decision making. It will help you to determine the root cause of any problem you may encounter in your work through observation and analysis which will lead you to implement a fundamental solution for it. Also it provides you with all effective tools you need in each step in  the problem solving process.

All tools and methods mentioned in the course are used by the biggest and most successful organizations around the world.

The course consists of visual presentations including a voice over and printable materials.

In addition you will be provided by step by step guide to every single tool you learn in the course and examples.

The course is presented in English language. The creator of the course maintained simple expressions and examples for better understanding.

Course outline:

– Introduction to problem solving techniques.

– Problem definition.

– Data collection: (CATWOE) Tool.

– Possible causal factors identification: (Appreciation – 5 Whys – Drill Down technique – Cause and Effect diagram/Fish Bone diagram).

– Root cause identification: (Failure mode and effect analysis – Impact analysis – KAIZEN continuous improvement ).

– Problems prioritization: (According to Pareto principle – 20/80 rule).


Problem solving techniques

Google Project Management [Coursera with Google]

Who this course is for

  • Senior management.
  • Middle management.
  • Team leaders.
  • Department managers.
  • supervisors.
  • Problem solving team members.


Course content

  • Introduction
    • Introduction
  • Defining the problem and collecting data.
    • Defining the problem.
    • Collecting data.
  • Identifying possible casual factors.
    • Identifying possible casual factors.
    • Appretiatoin.
    • Five whys.
    • Drill down technique.
    • Cause and effect diagram
  • Identifying the root cause(s).
    • Identifying the root cause(s).
    • Failure mode and effect analysis.
    • Impact analysis.
    • KAIZEN
  • Prioritizing problems.
    • Prioritizing problems.
    • Pareto’s principle.



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