RCA: Root cause analysis

RCA: Root cause analysis

RCA: Root cause analysis

Giving you a step by step guide and extensive toolkit on how to conduct effective RCAs within an organisation.

Language: english

Note: 4.5/5 (156 notes) 4,634 students

Instructor(s): Robert Chapman

Last update: 2022-07-01

What you’ll learn

  • Root cause analysis
  • How to effectively deliver an RCA within an organisation
  • Root cause analysis tools to use
  • How to solve issues ranging from the simple to the complex using RCA
  • Cause and effect
  • The end to end process behind delivering a root cause analysis
  • Root causing to find the problem
  • Root causing to find the solution



  • No



Having the ability to Root Cause an issue as it arises within a team or organisation is a hugely important skill to have. The successful teams of the future are not going to be those who bring in a raft of Consultants every time things start to go wrong within a process or department. No, the successful teams will be those that have the knowledge and skills to fix these issues as and when they arise! By completing this course, you will start to make yourself so valuable to your team or, as a leader, your organisation, the opportunities that arise for you will be endless.

In this course, you will learn:

– What is a root cause analysis?

– What is the process required to conduct an RCA?

– The purpose and importance of RCA.

– Tools and methods required for RCA.

– Key points to consider when running an RCA.

– A case study example.

Organisations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organisation – something that organisational leaders will be keen to see!


Who this course is for

  • Business Professionals
  • Business Improvement Professionals
  • Small Business Owners
  • Managers
  • Project Managers
  • Organisational leaders
  • Analysts
  • Graduates


Course content

  • Introduction
    • Introduction
    • What is the purpose of this course?
    • Disclaimer
  • The fundamentals of RCA
    • What is RCA?
    • The purpose of RCA
    • The importance of RCA
    • Scenario
  • The process of RCA
    • The process
    • RCA document
    • Step 1: Define the problem
    • Define the problem: RCA document demonstration
    • Step 2: Collect data
    • Collect data: RCA document demonstration
    • Step 3: Identify possible causes
    • Identify possible causes: RCA document demonstration
    • Step 4: Identify root causes
    • Identify root causes: RCA document demonstration
    • Step 5: Identify solutions
    • Identify solutions: RCA document demonstration
    • Step 6: Test solutions
    • Test solutions: RCA document demonstration
    • Step 7: Implement solutions
    • Implement solutions: RCA document demonstration
    • Step 8: Monitor controls
    • Monitor controls: RCA document demonstration
    • Section quiz
    • Practice exercise: RCA document
  • Tools to conduct an RCA
    • High level overview of the tools
    • Pareto Chart
    • Pareto Chart: Demonstration
    • 5 whys
    • 5 Whys: Demonstration
    • Fishbone Diagram
    • Fishbone Diagram: Demonstration
    • Drill Down
    • Drill Down: Demonstration
    • FMEA
    • FMEA: Demonstration
    • Issue / error log
    • Issue / Error Log: Demonstration
    • Try out one of the tools!
    • Section quiz
  • Other points to consider
    • Other points to consider
  • Case study
    • Case study
  • Close out
    • Review of key learnings
    • Hints and tips


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